SHIPPING POLICIES - ONLINE ORDERS
- All orders over $75 receive free UPS Ground shipping. Shipping costs are calculated in the sales cart according to current standard shipping rates.
- Expedited shipping is available upon request at checkout. The online store ships to the US only, this does include Alaska and Hawaii.
- For international orders please contact us at [email protected] and the shop will do its best to fulfill your needs.
- All online orders will be processed within 1-2 business days, and items will ship during days, Monday through Friday by 4:00 pm CST.
- If an order needs to be shipped out the day the order is placed, please call the shop at 214-219-2500 and one of our team members will process the order over the phone.
- If shipping to a PO Box, we will need to ship via USPS and may require changes in freight charges.
SHIPPING POLICIES SPECIAL ORDERS
- No Rush Special Orders of items in our usual assortment - $0
- No Rush Special Orders of items NOT in our usual assortment - $15
- Expedited Delivery (4-7 Days) $40
- Overnight Delivery (1-3 Days) $100
- Prepayment is required on all special orders. All non-assortment special orders placed in-store will be charged the appropriate shipping fee outlined above per the customer’s request.
- Tailwaters Fly Fishing Company will collect your billing information and charge once the order is placed.
- *We will strive to expedite your order, but we cannot guarantee the vendor will pull and ship your order the day it is placed.
REPAIR FEES & REPAIR SHIPPING
We are delighted to assist our customers with expeditiously resolving repair issues with broken or defective products. We do not upcharge for this service, however, are beholden to the rules and fees set forth from our vendors. Fees are predetermined depending on the vendor and shipping expense is normally included in repair cost. Note that some repair orders may be declined or costs might fluctuate depending upon the nature of the repair as set forth by the vendor. These circumstances are out of our control. The following is a basic list of repair estimates for many commonly repaired products.
- SAGE REPAIR | IN SEASON | $45
- SAGE REPAIR | 10YR+ | $145
- SAGE REPAIR | Out Of Season-10YR | $95
- WINSTON REPAIR | $100
- SCOTT REPAIR | $75
- TFO REPAIR | $30
- G-LOOMIS/HARDY REPAIR | $100
- HATCH REPAIR | $45
- ABEL SERVICE/REPAIR | $60
- SMITH SUNGLASSES REPAIR | $80
- COSTA SUNGLASSES REPAIR | $60